UNABLE to get a settlement letter from Brooks and Luyt

Extremely disgusted with their professionalism. On 21 March 2024, I’ve received a call at 8h30am suggesting my settlement amount is x. After agreeing that a payment will be made in full, I have received an email from them advising me on the settlement amount is x. Full payment was made immediately and to which, an email of proof of payment was sent. The lady has followed up on Monday (March 25 2024) again for the payment to which I have advised payment was made and an email with proof of payment sent and a request of a settlement letter.

It’s now nearly a week later, I am unable to reach them, no feedback on my emails, not even a response at all.

Completely disgusted. I have no choice but to log a complaint with Legal Practice counsel regarding this matter.