1 reviews | Active since Mar 2020
Two Brooks, One Luyt, and a dense absa walk into a screen
I had the slimy displeasure of hearing from B&L when I fell behind on my absa personal loan repayments (because, as EVERYONE knows, you can obviously pay R2300 per month when you have no money in your account). After over an annoying year, I finally settled my account. Brooks and Luyt are down your throat if you pay ON the day agreed upon thay the money hasn't reflected yet, or if you pay one day late. Bombarded by sms, calls, emails... I'm surprised they didn't send someone to your door to beat it out of you. But when I ask for my settlement letter, and ask for ALL of my details to be taken off absa's contact list, and for my account to be closed - I may as well be talking to a painted rock. And then? They block your email address when you still have unresolved issues, but they have decided it is done. I spit on Brooks & Luyt. May your ground always be barren.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
