1 reviews | Active since Mar 2015
Transaction Reversal!
On 06/08/2015 Standard Bank did a Set Off on my cheque account that was handed over to Brooks and Luyts. I am fuming because i have an agreement with the Attonerys to pay monthly. They deducted money from savings (CHILD MAINTANNCE MONEY) account without any notice or agreement with me. I called the bank to do a reversal but was told to contact Brooks n Luyts to send a acreen shot to the bank for them to process it. An agent by the name Cathreen who has been dealing with my case says i should go to the bank to give me a reference to give the attorneys before they can send it to the bank. I called the Bank and was told that all they need is a screen shot, nothing else. I spoke to Thulani (Standard Bank) at 14:38 on 2015/08/07 who confirmed that. WHY AM I BEING SENT FROM PILLAR TO POST?
We refer to the complaint received on 07 August 2015 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 07 August 2015 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.