JR
Jarryd R

1 reviews | Active since Feb 2021

25 Feb 2021, 08:55

tired of your harassment now

I guess this is my next place to try out. I've just sent a message to Brooks and Luyt on facebook as well. I'm constantly being harassed with phone calls and messages regarding and FNB GOLD account that I DO NOT OWN. I never gave you guys my number, nor did I consent to you having it.

I also sent an email on the 11th of February to the ONLY email address I could find (***) asking for this harassment to end. Obviously I haven't had a reply. Judging from all the other terrible reviews here it seems the same with every complaint I have read so far that you just don't care. DISGUSTING.

The few times I was able to physically speak to somebody I asked for you to remove my number from your system and I was told that it's not possible? why? I PRESSED 1 on your automated voice call MANY TIMES, you still haven't phoned back, why?

why do you continue to harass me even after I tell you I'm not the person you should be speaking to?

here's the reference number I got from you this morning ***

0
Replies (3)
Brooks and Luyt
Brooks and Luyt's reply25 Feb 2021, 09:19
Official
 Good day
  
Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible.
  
Kind Regards 


JR
Jarryd R's update25 Feb 2021, 12:23
Reviewer Update
Hi thank you very much for getting back to me so quickly and for all your help in resolving the matter. I appreciate that you took the time to explain to me why I was getting the phone calls and messages and that I will no longer receive them.
Brooks and Luyt
Brooks and Luyt's reply25 Feb 2021, 12:42
Official
Good day,

It is our pleasure, and we are happy that we were able to assist you. Should you encounter any issues in future please don't hesitate to contact us directly on ***

Kind Regards