Threatening call from agent incapable of listening

My ABSA cc account was handed over to this company. While I was working abroad my mother handled my affairs.<br> <br> I forwarded my mother money to settle the account during July but she found it impossible to get a hold of them to inquire about the final outstanding amount. After numerous attempts she paid the amount she thought best and we waited for confirmation or information.<br> <br> While I was visiting South Africa my mother received a call from said company. She passed the phone to me and although I identified myself the agent had no interest in what I had to say and just continued her tirade threatening whom she thought was my mother, a pensioner.<br> <br> I asked her to email me a statement and repeated my email address repeatedly. She read it back to me erroneously and I told her that it was wrong. Once again she couldn't be bothered and ended the call. I had to ask her to stop and listen to me more than once during the conversation but to no avail.<br> <br> Needless to say, I am still waiting for the emailed statement.<br> <br> WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN A LONG TIME.