AB
Andre B
1 reviews | Active since Mar 2013
04 Apr 2016, 13:30
Threatened to be prosecuted
I received the following SMS today:<br> \Payment defaulted on your Standard Bank account. Pay within 24 hours to avoid interest & legal fees. Contact Brooks & Luyt on ***\"<br> <br> I phoned the number and was told that this SMS was sent to \"the wrong person\" and it actually belongs to a Mrs Porcha. This is the ultimate of arrogance and unprofessional action of a company who prouds itself to be a leader in its field. I demanded an apology from Brooks & Luyt, but I must admit that I don't see it forthcoming."
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Brooks and Luyt's replyOfficial
04 Apr 2016, 14:24Hello DriesieD,
We refer to the complaint received on 04 April 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 04 April 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Brooks and Luyt's reply04 Apr 2016, 14:24
Official
Hello DriesieD,
We refer to the complaint received on 04 April 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 04 April 2016 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.