They mess up your credit record but can't provide statements

These people are sitting with my Eskom account.... I've been paying this account monthly, however, I am literally begging them for a statement......

They've went and messed up my ITC checks, stating I owe R86k when I only owe R11k.

And no one is helping me...i have emailed I have called and still nothing is being sent...

They need to fix up my ITC as they are lying on there.....

I spoke to Ellen Sikhakhane, as well as Harris Ntsgangase and N Nhlali and yesterday I spoke to Jason Mini.... So really no one can help but you guys are quick to mess up our credit records!!!!!