The worst service

Same as with MBD, I'm trying to get an account statement for a month. MBD can't send statements via PDF due to the system used... In 2022 you can't send a PDF? Brooks and Luyt don't reply to emails, I spoke to a call center agent who called to enquire about payment, I made the arrangements and kept to it. But I still don't have an account statement on PDF from either MBD or Brooks and Luyt). They respond on Twitter and Facebook asking how can we help, but then nobody actually helps. The debt collection agencies charge me for everytime they have to call me to make payment arrangements, which I must pay for in addition to the account but you won't even send me a statement.