Terrible service from Brooks and Lyt

In 2017 I took up a loan with Nedbank but unfortunately got retrenched by my then employer in 2018. The loan was insured so for 6 months the insurance was paying the loan. As I was unemployed I was unable to pay the loan between 2*** September. I made a payment arrangement of R2000 to start paying the loan as soon as I got employment. The arrangement was loaded since October 2023 to date.

I later found out that there was a judgement loaded against my name for this particular loan. I tried to get an external loan to pay off the loan and had to wait for close to two weeks for the statement showing that I am making payments and also to get a settlement letter from Brooks and Lyt.

The loan was not approved because the judgement has been loaded under ABSA and I do not even have an ABSA account.

I am now trying to buy a car and it is getting declined because of the fact that it is now showing that I have 2 judgements for different banks loaded under my profile. I have been trying to get hold of Brooks and Lyt and even escalated to likes of Andrew, Renaldo and some of the agents but I am not getting a call back to get this matter resolved.

To make matters worse, my credit profile has not been updated and thus showing that I have not been making payments for the past 10 months but a debit order has been loaded.

I have not been getting a joy around this matter and it is sad that we have people like this messing up our credit profiles without any care in the world.