CP
CANDICE P

1 reviews | Active since Aug 2015

21 Jun 2019, 12:40

TERRIBLE MANNERS & HARRASSMENT

I am currently under Sequestration and have constantly received calls from this company, who refuse to deal directly with my attorneys. They harass me at work on my landline, our head office number and my cellphone. Always try to use a different phone number. They never seem to make notes on their system and couldn't care less how they treat someone or make them feel. I have been paying money for over a year now and they are adamant that I need to pay them as well, despite being advised otherwise by my attorneys. Thabang and his fellow colleagues are rude and obnoxious and couldn't care less how they talk to someone. I wish we could select -*'s. Brooks & Luyt, teach your staff about compassion and just pure customer service etiquette. It's really not nice being made to feel stupid when you are in a dire situation.

0
Replies (3)
CP
CANDICE P's update21 Jun 2019, 12:46
Reviewer Update
And if they ever read through these reviews properly, they will respond differently, but each reply is the same on each review. We know you represent one bank or another, we've been dealing with your harassment. Find another response.
Brooks and Luyt
Brooks and Luyt's reply21 Jun 2019, 13:22
Official
Good Day Candice P,

Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused. 

Your complaint has been escalated to the responsible Manager for further investigation and feedback will be provided shortly.

Kind Regards,




CP
CANDICE P's update21 Jun 2019, 15:08
Reviewer Update
Even more harassment when someone calls because of the post on Hello Peter. They are not even interested in my explanation of taking instructions from my attorneys. Next move, lodge a formal complain with the Law Society for bullying and harassment because their conduct of collections is shocking and *********.