Y
Yamkela
1 reviews | Active since Mar 2024
14 Oct 2024, 15:12
Terrible communication
I have been requesting to discuss my loan account with them via email and all they respond with is automated responses. When requesting for an account statement they refuse to provide this as well but will always be quick with payment reminders even after making payments.
To this day, I have no idea what their customer service email is.
Helpful (0)
Replies (3)0
Replies (3)
Brooks and Luyt's replyOfficial
15 Oct 2024, 07:51Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply15 Oct 2024, 07:51
Official
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's replyOfficial
15 Oct 2024, 16:00Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply15 Oct 2024, 16:00
Official
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's replyOfficial
16 Oct 2024, 18:00Good day,
Please send your email to *** or ***
Should you require further assistance, kindly feel free to contact our office we more than happy to assist.
Kind Regards,
Customer Care Team
Please send your email to *** or ***
Should you require further assistance, kindly feel free to contact our office we more than happy to assist.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply16 Oct 2024, 18:00
Official
Good day,
Please send your email to *** or ***
Should you require further assistance, kindly feel free to contact our office we more than happy to assist.
Kind Regards,
Customer Care Team
Please send your email to *** or ***
Should you require further assistance, kindly feel free to contact our office we more than happy to assist.
Kind Regards,
Customer Care Team