1 reviews | Active since Aug 2017

11 Aug 2017, 01:09

Still no callback even after promises

<p>I was promised a callback. Still nothing. What exactly would it take for a person to recieve service? 7th week and the enquiry is still not resolved. I have paid up my account. Can someone please assist me!!</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply11 Aug 2017, 08:10
Official

We refer to the complaint received on 11 August 2017 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.