PF
Paul F

1 reviews | Active since Apr 2012

19 Oct 2016, 09:53

Statements just change

<p>So for the last couple months I have kept asking for a statement and never received. Eventually I got one on Monday. What I shock!! My debt had increase by R6,400 and the statement does not even agree to the last one I received in January. Firstly the new statement has an adjustment way back in 2013 where you just added back all my payments I have made. Now that just ballooned the interest from that date and my debt increased by over R7k when compared to my January statement, which was correct. Are you a bunch of ******* ? Does FNB & Woolworths even know what you are doing to there clients? I await your response to this and if it is not satisfactory, I will report you ******* to the Law Society... Day Light *******, In fact I dont think I will even continue paying this debt, Thank God I did not sign a debit order!</p>

0
Replies (2)
Brooks and Luyt
Brooks and Luyt's reply19 Oct 2016, 12:18
Official

We refer to the complaint received on 19 October 2016 and hereby confirm that we act on behalf of Woolworths.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

PF
Paul F's update24 Oct 2016, 08:33
Reviewer Update

Been a week and still no correspondence received from them........ Dont hold you breath on receiving payment this month.