DM
Debbie M

1 reviews | Active since Feb 2010

13 Jan 2017, 14:34

Shocking communication - non existent!

<p>I have been requesting a statement every time I get a harrassing call on the Nedbank account. Feels like I have been paying into a bottomless pit as I have no idea where my payments are going or what the balance is. I have lost count on how many times I have requested a statement. You have my email address for harrassing me but can't send a statement.</p> <p>Everytime I contact Nedbank directly they say I must deal with B&L. </p> <p>I will not be paying until I receive a statement on the balance and history of the account, why should I pay when you cant tell me the balance or send me the statements I keep requesting.</p> <p> Thievery if you ask me!</p> <p> </p> <p>FED UP !!!</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply16 Jan 2017, 11:24
Official

We refer to the complaint received on 13 January 2017 and hereby confirm that we act on behalf of Nedbank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.