IK
Ilene K
1 reviews | Active since Jul 2021
21 Jul 2025, 09:08
Settlement offee
Good day I received an settlement discount sms July for 60% discount when I called they told me it was an error but the sms states the amounts as well can you please get back to me I have sent an email as well regarding the settlement letter and offer that was sent via sms
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Replies (3)
Brooks and Luyt's replyOfficial
21 Jul 2025, 09:45Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Best regards,
Brooks and Luyt's reply21 Jul 2025, 09:45
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Best regards,
IK
Ilene K's updateReviewer Update
21 Jul 2025, 09:47Hi I sent en email aswell no one rep**** yet so I will be waiting for the feedback plz
IK
Ilene K's update21 Jul 2025, 09:47
Reviewer Update
Hi I sent en email aswell no one rep**** yet so I will be waiting for the feedback plz
Brooks and Luyt's replyOfficial
22 Jul 2025, 09:55Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Best regards,
Brooks and Luyt's reply22 Jul 2025, 09:55
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Best regards,