Settlement of account delayed

My FNB business account with reference: ********** ********** 00 was handed to Brooks and Luyt Inc last year on the amount just under R 18 800.00 at the beginning of July 2018 and by October 2018 I had already paid R 18 900.00 and when I requested settlement letter from their consultant Wilton Mabara, who we agreed that it is now paid up but indicated he will check statements which they never sent to me since the hand over from bank.

The following day he did sent me statement full of omissions and errors, for example R 10 000 Which I paid was recorded on their statement journals as EXTRA EXPENDITURE of not exactly R 10 000 .

I went to their offices at 132 Jan Smuts Avenue on the 11 October 2019 and met Mr Wilton Mabara and Mr Alec Tshabalala. We finally agreed that the statements are not correct and they have also ommitted other payments. Further to that is we agreed on the amount which was handed to them by FNB and the amount reflected by my proof of payments which indicates the account is settled.

But they requested me to give them chance to investigate the matter,However I am still receiving harassing calls from them which says my account is in arrears whereas they have not yet gave me outcomes of the investigation of incorrect statements. They were tasked to collect just under R 18 800 and I paid R 18 900 so my expectation is to receive settlement letter. If they do not intend on resolving this matter I have no other options but to refer the matter to Law Society-Legal Practice Council for complain of attorney misconduct but I will also secure a Political Organisation Representation to help me stage a day talk with them at their offices as I am not the only victim of this. Regards

Dimakatso Maleka