Settlement letter not received

It is so frustrating what you people are doing. You are very prompt at making numerous calls a day when you are demanding payment but make little to no effort at providing the settlement letter once the debt has been fully paid up. I have been waiting for more that 3 weeks for a settlement letter that was promised to be provided in three days time.

You are heartless people. My credit score is depended on that letter and yet you people seem not to care.