SETTLEMENT LETTER AND RUDE CONSULTANT VIOLET MASINDI AND SIZWE WHO NEVER ATTEMPTED TO CALL ME BACK WHEN I HELD ON TO THE PHONE AND VIOLET MASINDI DROPPED IN MY EAR AS I INSISTED ON WAITING FOR THE MANAGER

I again contacted Brooks and Luyt where the account is handed over ,it was a follow up request from the 9th when I requested the settlement I was advised, they will send my request to their Admin for the letter to be drafted, Monday last week the 15th I did a follow up I was advised it will take 7 days to get letter I have already requested the 9th,I was advised an escalation was done then I will get feedback the 19th

Today the 22nd I called 4 times (Brooks and Luyt) 1st Call I was advised by the Brook and luyt consultant advised she will refer my matter and call me back never did. 2nd call the other consultant said he will refer me to Tyme bank consultant, the call cut. 3rd call consultant said he will refer me to the manager who deal with Tyme Bank clients, he put me through, and it rang then took me to voicemail mailbox is full. 4th call the consultant put me through to the Tyme bank manager, still voicemailbox full.