CL
Clementine L
1 reviews | Active since Aug 2018
08 Feb 2019, 11:05
Settlement letter
I’ve settled my balance for my Capitec account and all I need is my settlement letter , every time I call they tell me that I should send proof of payment and they will call me back. I’ve sent about 4 emails (proof of payment) no one has got back to me when I call them , it’s the same process over and over again. I’m disappointed with their poor customer service.
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Replies (5)0
Replies (5)
Brooks and Luyt's replyOfficial
08 Feb 2019, 14:27We refer to the complaint received on the 08 February 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Best regards,
Brooks and Luyt's reply08 Feb 2019, 14:27
Official
We refer to the complaint received on the 08 February 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Best regards,
CL
Clementine L's updateReviewer Update
06 Jun 2019, 10:39I’m very upset. 3 months later , I’m still waiting for my settlement statement. Also I’m getting messages that threaten me from Brooks and Luyt that I need to settle my account which I’ve settled in February.
CL
Clementine L's update06 Jun 2019, 10:39
Reviewer Update
I’m very upset. 3 months later , I’m still waiting for my settlement statement. Also I’m getting messages that threaten me from Brooks and Luyt that I need to settle my account which I’ve settled in February.
Brooks and Luyt's replyOfficial
06 Jun 2019, 11:57Good day,
We refer to the complaint received on the 06 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We refer to the complaint received on the 06 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Best regards,
Brooks and Luyt's reply06 Jun 2019, 11:57
Official
Good day,
We refer to the complaint received on the 06 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We refer to the complaint received on the 06 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Best regards,
CL
Clementine L's updateReviewer Update
18 Jun 2019, 11:172 weeks later , I’m still for my settlement letter that I’ve settled in January ????
CL
Clementine L's update18 Jun 2019, 11:17
Reviewer Update
2 weeks later , I’m still for my settlement letter that I’ve settled in January ????
Brooks and Luyt's replyOfficial
18 Jun 2019, 11:39 Good day,
We refer to the complaint received on the 18 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We refer to the complaint received on the 18 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Best regards,
Brooks and Luyt's reply18 Jun 2019, 11:39
Official
Good day,
We refer to the complaint received on the 18 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We refer to the complaint received on the 18 June 2019 and hereby confirm that we act on behalf of Capitec Bank
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Best regards,