MK
Mbali K

1 reviews | Active since Apr 2013

16 Mar 2015, 22:23

SETTLEMENT CONFIRMATON

Last year I was handed over by Standard Bank to Brooks and Luyt Attorneys for two of my outstanding accounts( Overdraft and Revolving Loan ) . In September I was able settled the Overdraft via a 20% discount (Brooks and Luyt sent me the settlement letter )<br> <br> To my surprise this year MBD I keep receiving sms's stating that I have an amount that is in arrears with Std Bank ( For the same account that I settled last year) . I explained to them in more than 3 occasions that the said account was settled last year. I even sent proof of payment to their queries email .<br> <br> I then called Brooks to confirm the settlement , I was told someone will get back to me . To date I have received no communication . On the other had MDB keeps sending me Legal notices. I need to have this issue sorted ASAP .I am working very hard to clear my credit record and I do not need this.

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply19 Mar 2015, 08:35
Official
Hello Mbali0902,

We refer to the complaint received on 16 March 2015 and hereby confirm that we act on behalf of Standard Bank.

We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.


Regards

Carmen Visagie

Supervisor


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