Settlement Confirmation & Lack of efficiency

In October 2014 Standard Bank handed me over to Brooks & Luyt Inc for my cheque acc. I made arrangements with Brooks & Luyt to settle the account and it was fully settled in February 2015. Brooks & Luyt were supposed to send me a settlement letter confirming that the account is fully settled and closed but to my surprise I got an sms from Strauss Daly Attorneys informing me that Standard Bank has handed me over to them for non payment of my cheque account. I called Brooks & Luyt to enquire what the problem was and why they didn't feedback to Standard Bank regarding the payment of the account and got no response. <br> <br> I provided proof that the account is paid up to the other attorneys but was informed that I need to get a settlement letter from Brooks to confirm that it is account is paid and have contacted them and all they keep on telling me is that they will get back to me. Until to date no one has came back to me regarding the settlement letter and why the account is still showing as outstanding. This is quite concerning as my credit record is being jeopardized by lack of efficiency and providing a proper and professional service.