SETTLEMENT AMOUNT CHANGED AFTER PAYMENT IS MADE
I GOT A SETTLEMENT AMOUNT FROM BROOKS AND LUYT AND WAS VALID TILL 30TH SEPTEMBER. I MADE THE PAYMENT ON THE 26TH SEPTEMBER. ONCE I MADE THE PAYMENT AND THEY GOT THEIR MONEY BOITUMELO CALLS ME AND TELLS ME THAT THERE IS STILL AN AMOUNT OUTSTANDING OF R51. WELL.... AS FAR AS I KNOW IF I HAVE A SETTLEMENT AMOUNT THAT ENDS ON A SPECIFIC DATE... IT WILL STAY JUST THAT AMOUNT AND THE SETTTLEMENT IS THEN VALID UNTIL THEN. THIS IS UNACCEPTABLE THAT MORE FEES ARE ADDED ONCE THE PAYMENT HAS BEEN MADE. <br> I WIL BE TAKING THIS UP WITH THE OMBUDSMAN AND I WILL TAKE THIS QUERY ALONG WITH MY SETTLEMENT LETTER TO THE NCR AND YOU WILL NEED TO PAYUP!!! <br> <br> I WANT MY PAID UP LETTER....
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Replies (1)Brooks and Luyt's replyOfficial
28 Sept 2015, 12:18Hello Twiggy01,
We refer to the complaint received on 28 September 2015 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 28 September 2015 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Brooks and Luyt's reply28 Sept 2015, 12:18
Official
Hello Twiggy01,
We refer to the complaint received on 28 September 2015 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 28 September 2015 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
