1 reviews | Active since May 2017

23 Oct 2020, 12:09

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I’m so appalled by these guys, I have a credit card with this standard bank which I was owing and went to the branch to close it and their could not find my account after spending hours there, finally got a callback from them and gave me the balance which was R1800 something which I paid 2 or 3 months ago and was suppose to receive a settlement letter and till today nothing and I even called requesting for one and now I’m being told my account is owing R200.

I paid the settlement amount all that needs to be done is for my account to be closed cause clearly the staff you hired is not doing their jobs we’ll and I do not have time to be calling and requesting for something that should have been done when my payment reflected 2 or 3 months ago.

Stop reaping people off and meaning I’m not the only victim

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0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply23 Oct 2020, 14:42
Official
Good day

Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.

Please be advised that this has been escalated to the relevant department for further investigation and assistance and someone will be in contact as soon as possible.

Kind Regards