1 reviews | Active since Oct 2014
****med????
I have been paying a montjly amount of R 1000.00 toweards my Standard Bank Account with Brooks and Luyt for a few months now. Suddenly in Sept I receive communication that the bank details changed and the COmpany collecting is now Credit Worx. Of course I paid the amount. Brooks and Luyt however called me to inform me that I was not supposed to pay to Credit Worx. I now have defaulted on my promised monthly installment and I do not know which way to go. Credit Worx inform me to pay to them. Brooks and Luyt phones me every day to get details of the payment but nothing has been resolved. What happend to the installment I paid in Sept? Have I now defaulted again? Standard Bank is also of no help either. This is truly frustrating and I am not sure if I have been ****med?
We refer to the complaint received on 03 October 2018 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Best regards,
We refer to the complaint received on 03 October 2018 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Best regards,