Rudest company ever.

So you are being called up saying you have not paid an account in 2016? After long stories you find out the company name that after 3 years say you did not pay when in fact you did settle the account. You go to them they tell you there is nothing on your name. Now calls come in and say you owe money? Is there not a law that states that no debt can be claimed after 3 years or am i miss informed? To make things even worse the consultants from Brooks and Luyt phone you. Tell you rudely you did not pay. When you try to find out what the amount is and for what provider the phone get slammed down in your ear? How do you pay then if you don't get feedback? You don't know who to pay or an amount? You get a sms stating pay up but give me details to work with people. There is so many ****s coming thru on sms. You dont pay anything that does not have a contact number, company name or an amount. If it was not for having truecaller on my phone i would not have even known who the calls and sms was from. Very unprofessional from your side. If you have all our details why not email if you do not wish to give information over the phone? As a large company you should be able to work with your clients not anger them and treat them like dirt. As we did try to obtain information you were not helpful at all providing information. I have just one question is your calls recorded???? If so go listen how consultants from your company slam down phones in customers ears when they try to find out what is going on. Not the first time i got calls from your offices this year with rude consultants and not willing to help.

The other problem i also came across from your company is myself and my husband are getting phoned up for 2 other peoples debt. Just a word of advise if i can find the people you are looking for on facebook you guys are not making an effort. I have been asking for 5 years to update your systems that these numbers you are calling on for the two people is not related to us we don't even know them please take the numbers off your system and note we are not those people . If you can't even do that and train your staff how are we suppose to work with you????