Rude

I just had a very unpleasant experience with a very rude customer representative of Brooks and Luyt attorneys. It was at 14:00 on the 2nd of December 2019. I called their offices in an attempt to confirm the settlement of an account of mine and after waiting on the line for quite some time, the call was answered but I could not hear a response on the other side. When I called back 30 minutes later a customer representative responded in a very defensive tone, I was totally puzzled by the response and I asked if we were engaging in an argument and halfway through my question they put phone done in my ear. Whatever frustrations they've been receiving during the day it's unfair that it gets taken out on a client. I am very disappointed in Brooks and Luyt attorneys.