AM
Andrew M
1 reviews | Active since Mar 2014
17 Mar 2026, 07:48
Rude Caller
I received a phone call from one of your staff. I was fully aware of what she required from me and instead of hearing me out she was rude, spoke over me and hung up while i was mid sentence. I cannot believe you can run a collections business when your staff are so inqdequetly trained that they are incapable of having a conversation. I am under debt review, and the caller refused to acknowledge anything that I had to say. Ridiculous
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Replies (1)Brooks and Luyt's replyOfficial
17 Mar 2026, 08:14Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Brooks and Luyt's reply17 Mar 2026, 08:14
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
