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zinhle C

1 reviews | Active since Aug 2015

11 Oct 2018, 14:42

Rude and Useless Call Centre Agent - Vimbai Kusakunesau

I called in this call centre to get clarity regarding an SMS received from this company , call was answered by a very rude and useless person Vimbai Kusakunesau, who didn't know her job , who could not assist me with my query , the way she so useless she decided to drop the call. what a useless agent and call centre . Supervisors are always on Lunch ,so basically only 1 Supervisor for a whole company. Vimbai Kusakunesau (if this is even your real name) - you are useless i don't even know how they hired you when you so ***********.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply11 Oct 2018, 16:26
Official

We refer to the complaint received on 11 October 2018 and hereby confirm that we act on behalf of Standard Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.