Rude agent, unhelpful Agent, Nomqhele Gumede. Request for a payment arrangement and on overdue loan account.

If I could choose I -0 Star I would. I called I’m to set up an arrangement letter as m unemployed and have been trying to get a job. I have a promising employer that requested a proof of arrangement letter. I called in to request that the first agent said they don’t do the arrangement letters anymore but I can speak to the manger , he gave me the number ***. The number hung up saying the mailbox is full. I called again for the second time o was transferred to the managers number and told to ask to speak to Philip. The call hung up again stating the mailbox was full. I called in for the 3rd time and reviewed the most terrible service in my entire life. Spoke to Nomqhele Gumede. At first it was like she understood my request but as the calm went on I realised she doesn’t. I asked for a payment arrangement for September as I would start working august so I wouldn’t have any source of funds to pay August. She said it can’t be done. It can only be done if payment will be 15 August. However I started I would have no income then. I then asked for her to put what she’s saying in writing. If what she was saying was true why would she have a problem sending it written as an email. She then started speaking over me. Telling me I want to use the payment letter to get a job. She spoke over me so many times assuming she knows better than me. She even hung up the call telling me she wouldn’t assist me. I want the recording to be retrieved by the manger and advise if that’s how they train their agents. To be rude to unemployed people that are trying to put their life back together in this trying economy ? She had no empathy. She’s arrogant. She’s rude. She doesn’t not listen to understand rather listen to respond. I can’t believe this terrible service.