Rude agent at brooks and lakes attorneys

I've received a call from one of the consultants (Belinda) at Brooks and Lakes Attorneys, regarding my Edgars account.

The lady asked me to confirm my ID number which I did. Then she goes on to ask '' Why you not paying the account''

I advise her that I am unemployed, she was like "well you were employed before stop making excuses" ! At this point she is screaming!

I tell her "you don't have to be so rude please speak to me properly".

She says "this is the conversation we are having!

I said this is the conversation we are having.

At this point I told her to call me back when she can speak properly with respect then I hung up.

She calls back, doesn't say hello or anything.

Just screams and tells me '' you always use this as your defence YOU ARE AT FAULT YOU ARE AT FAULT!

At this point she is not even giving me a chance to speak neither is she allowing me to explain myself.

I then advised her to get another agent to give me a call.

I am utterly disgusted with service recieved by Brooks and lakes attorneys.

This is totally unacceptable and unprofessional!

Thankfully I have the entire conversation recorded as my phone automatically records all calls.