SB
Sherona B

1 reviews | Active since Jul 2019

28 Jan 2021, 16:20

Refund my money!!!!

I was contacted by Brooks and Luyt Attorneys regarding my homechoice account REF ***.

I was offered a discount settlement on the account of R2370. I accepted and gave them my banking details to debit my account end of December 2020 for the aforementioned amount which was deducted.

I was told I will receive a settlement letter which I am still waiting for. The whole of January 2021 I have been receiving emails and text messages reminding me about my next debit order for the very same amount. I called the company and was told the account is paid up and they will rectify this.

They have already taken another deduction this month for the very same amount. I am very angry! !!

Please refund my money as soon as possible. I have other deadlines and commitments to meet. This is totally ridiculous and unprofessional.

Your whatsapp contact is also very useless. Nobody ever responds! I refuse to suffer and run around. Please refund me.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply29 Jan 2021, 07:24
Official
Good day
  
Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible.
  
Kind Regards