*** – Capitec Loan Account

I am so frustrated and very irritated with this company. I do not know what else to do so that this people can leave me in peace. They are sending me SMS's and sending me constant e-mail reminders of outstanding debt for a payment I made in September 2020 already. I have send them several e-mails and attaching my proof of payment every time, however, I still receive reminders of the outstanding payment.

I informed them several times that the payment of R287.49 was paid on Friday 18 September 2020, also informing them the reference number that was given to me is *** and that was also used on my payment as reference, however it seems that the reference number I received and their reference number is not the same, but, the fact is that the payment was made and there is a proof of the payment that was made even though I may have used the incorrect reference number when doing the payment. No one ever responds to my e-mails that I send them, I can see the e-mails are being read, but no one replies ever. The POP was also sent from my internet banking to *** the same day the payment was done. I again forwarded the POP to *** on 12 November 2020 and since then I have been sending non stop e-mails to them without any luck.