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etienne C

1 reviews | Active since Jul 2016

12 Dec 2016, 12:39

Receive SMS - Harrasment about FNB Account - no feedback from Brooks & Luyt

<p>I am getting SMS's regarding outstanding FNB Account. i have called 2 weeks ago and asked for a detailed statement about this so called outstanding account. to date i have not received any info. i have made several calls following up about the statement. called again on 1 Dec asking for statment, i was told i will receive it by latest 5 Dec, to date nothing, this account is dating back 10 Years. i just received a SMS now again that summons been issued etc. again i called and asked about the account, spoke to a lady and also send her an email asking for info. ( ********** )</p> <p> </p> <p>How can you keep on sending this harrasment sms and and not send info for me to review. can you please sort this out. i think what you guys are *******!!</p> <p> </p> <p>Thank you</p> <p> </p> <p>Etienne Celliers</p> <p> ********** </p> <p> </p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply13 Dec 2016, 11:16
Official

We refer to the complaint received on 12 December 2016 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.