WS
Wesley S

1 reviews | Active since Aug 2022

10 Aug 2022, 12:40

Poor Service and Need to be taken on.

Pathetic Service, Was paying then on agreement, They kept double debiting or debit to early on my account, which left me in rears due to bank charges. I have called in server times to change, was confirmed on call and still the same happens. Sent emails to confirm and the same happens. How I cancel it was after 2 months of fighting, went though my Bank to pay them off instead, All of a sudden the linked my new account to debit again, called in server times to fix Operator "Moses" said he received a mail, this mail is from 3 months back, he said he will call me back and no luck called in sever times in 2 weeks still no call. This place should be taken to court as all calls are recorded. So they in the wrong..

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Replies (3)
Brooks and Luyt
Brooks and Luyt's reply11 Aug 2022, 08:34
Official
Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further  assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

WS
Wesley S's update11 Aug 2022, 13:12
Reviewer Update
This I heard before, I have now spoken to Terence Samba, Call Centre Supervisor.
He mentioned he will be dealing with this. still awaiting my refund and outcome.
Brooks and Luyt
Brooks and Luyt's reply12 Aug 2022, 08:10
Official
Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further  assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.