Poor Service and Debit order issues

One week later and still no idea if my complaint has been resolved. Will the debit order be set again for the same date ?which I did not authorise. Will I be held liable again for those charges for the failed debit order and added to my account? Because that is what they do. N wonder I have to struggle to get statements out of them all I get is an email with an amount each time from Cindy which I still have to ask for? To date no feedback on resolving this matter. I am still receiving emails and sms's threatening for payment and payment arrangements. Yet I am paying each month. Brooks and Luyt and Std Bank if you do not provide me with feedback and proof that the above has been resolved I will take this matter up with the Ambudsman. You are useless and your poor service to the public is atrocious. I have said this before and I will say it again I cannot wait for the day when this account is paid up. I will never want to deal with Brooks and Luyt again and never bank with Std Bank again. Vanessa you have failed me - you promised this would be sorted and I will receive feedback. Now I have to wonder about this debit order an error not on my side but on your client and your company's side.. Please have this resolved by Tuesday 16th August by CoB day else I will take the matter further. the poor service continues with no feedback in sight.