1 reviews | Active since Oct 2018
poor service
they took my entire salary without my permission for a credit card that I have with them. no communication about the debit not even an sms confirming the amount was take from the savings account. I called absa credit card as well as brooks and luyts attorneys and till date no one got back to me regarding this. no protocol was followed and if I don't get assisted I will take this to the NCR as well as the Ombudsman. surely things could have been done right by communicating before debiting my account.... I am very unhappy I spent 60 rand in airtime trying to sort thing out and still no resolution. I will not recommend anyone to trust absa as they just go into a persons account and debit without informing the person. poor service from call centre when I asked to talk to a manager they said they cant put me through I need to call back. I just started working after not working for a year and they debited all the money that was in my account . how does a person live if they do things like this..... I want my money back and I want to make proper payment arrangements. my contact ********** 804
We refer to the complaint received on 30 October 2018 and hereby confirm that we act on behalf of Absa Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We refer to the complaint received on 30 October 2018 and hereby confirm that we act on behalf of Absa Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably