POOR SERVICE ,

I am very disappointed with the services of this company, yes I do understand that I have an outstanding amount that needs to be paid . a payment arrangement was set up and I am paying as per the agreement. today 25.03.2021 I get a call from an agent ,stating that the amount that im paying is not enough and suggesting how much I must pay. if the amount was not correct in the first place how did the first agent agree and put everything in place . why did we make a payment agreement in the first place if its going to change every month. secondly you don't no what's the income of a person for you to suggest a figure and ask the person on the turn. poor services , additional training required for the staff so everyone is on the same page.