Poor Service

Been waiting for response from them for almost 4 months but they can send quickly send an sms saying they going to hand you over with no other information like what amount you have to pay or the banking details that is on request. when I phone they say they will sms or email me my requests but I haven't received nothing. today he send me a sms with the banking detail but no amount outstanding. nothing. he says that a statement is on request witch I did now he tells me he must request it from Woolworth's its been 3 months. I am not paying anything without a statement or a letter stating that I have been handed over apparently I have been handed over in July but I wanted to pay my Woolworth's acc in may and they say I don't owe then anything they owe me. no one can tell me what is the story. poor feed back poor service get you facts straight before a customer phones. and they can not send emails on a Saturday because there admin is not on duty. So what then? Now I have to just receive SMS's telling that I didn't pay but I don't know what I need to pay and when I was handed over nothing, People Skills people People skills. If you don't have that don't work