rR
rozanne R

1 reviews | Active since May 2021

12 May 2021, 12:34

POOR !!

GOOD DAY SO END OF APRIL WAS MY LAST INSTALLMENT AND BROOKS DEBITED X2, THEN I HAD TO GO INTO THE BANK TO REVERSE IT AND PAY THE NECCESSARY BANK COSTS RELATED!!! PROPERBLY 25 PEOPLE PHONED ME SAYING I DID NOT MAKE ACCOUNT PAYMENT THE MORE I EXPLAIN THE MORE PEOPLE CALL ME BACK. I TOLD THEM TO GO AND CHECK AGAIN BEFORE CALLING ME. I ONLY REVERSED X1 PAYMENT NOT X2

I HAVE ALSO BEEN WAITING FOR MY PAID UP LETTER FOR 2 WEEKS NOW.

REALLY POOR SERVICE, MAKE SURE OF YOUR FACTS BEFORE YOU CALL PEOPLE!!!!!!!!!!!!!!!

0
Replies (3)
Brooks and Luyt
Brooks and Luyt's reply12 May 2021, 13:46
Official
Good day

Please accept our apology for any inconvenience and frustration caused.

Please can you send an email to complaints(@)brooksluyt.co.za with your details and we assist you as a matter of urgency.

Kind Regards 


Brooks and Luyt
Brooks and Luyt's reply12 May 2021, 13:48
Official

Good day

Please accept our apology for any inconvenience and frustration caused.

Please can you send an email to complaints(@)brooksluyt.co.za with your details and we assist you as a matter of urgency.

Kind Regards 

rR
rozanne R's update18 May 2021, 11:43
Reviewer Update
I still havent received my paid up letter???