Poor customer service

I received a call from a lady called Lebo alerting me about my account which is in arrears. She was so rude to me and was not considerate to my situation when I told her I was unemployed. She patronised me and made me feel like I chose to be unemployed. When I told her that she’s not being nice she said that’s why she has the job.

I understand that the call centre agents should try to get a workable solution with clients but don’t be rude to them because you don’t know what they might be going through. I feel so appalled at the level of customer service Brooks & Luyt credit solution has. All their agents should be trained to handle customer queries with care and compassion. Don’t associate yourself with these people.