Hellopeter
Share Your Experience
MM
Michael M

1 reviews | Active since Nov 2019

06 Jun 2023, 11:34

Poor Customer service

Absolutely poor service, been trying to get a statement from them for the past year, and only reply I get from them is "we'll request it" and that's where it ends.

0
Replies (3)
Brooks and Luyt
Brooks and Luyt's reply06 Jun 2023, 13:07
Official
Good day, 

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
MM
Michael M's update06 Jun 2023, 15:38
Reviewer Update
Not even the supervisor can help me with a statement showing my payments, but they are quick to call when payment is due
Brooks and Luyt
Brooks and Luyt's reply07 Jun 2023, 08:16
Official
Good day, 

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team