BR
Bruce R

1 reviews | Active since Apr 2011

28 Aug 2015, 11:52

Payment Arrangement Changed, Then Threatened

Due to my financial Circumstances changed, I have made a payment arrangement to brooks and Luyt on my fNB credit card, I have been making timeous payments accordingly bit it seems every month there is a number of calls made to me even though my payment has been made. I have just changed my Payment arrangement ( Please validate against the Call( Voice recorded)) to a lower amount and then I was threatened as follows : <br> <br> 1. Interest is going to Increase<br> 2. There will be a possible Default Judgement against me due to changing this to a lower amount( Which will last for 5 Years)<br> 3. A summons will be issued by the court against me as i am not making the so called 10 % payment on total amount.<br> <br> I have mentioned to Thuli to have a look at my records and see that I have been making my payment arrangements timeously why would they want to do all of the above when it was an agreement by them. <br> <br> Can you please check your Voice recordings and advise accordingly, as this is unacceptable to get threatening Calls.<br>

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply28 Aug 2015, 14:59
Official
Hello KBR,

We refer to the complaint received on 28 August 2015 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.