Paidup letter nightmare

Item: Brooks and Luyt
Rating: 1
Author: Nonhlanhla N

I've been receiving calls from this company to settle my Woolworths account. Eventually they offered me a very favorable 80% settlement offer. I took & payed the account. After paying the Team administrater won't respond to my emails, calling is a nightmare as the machine keeps on playing nobody picks up. All I want is my Paidup Letter. If i can be assisted I would really apriciate.

Helpful (0)

Replies (2)

Nonhlanhla N's updateReviewer Update

24 Nov 2022, 11:59

Immediately after writing my complaint here I did receive my Paidup letter. Thank you very much. Now I look forward to the estimated 21 days before my name is cleared on the credit bureau 👌

Nonhlanhla N's update24 Nov 2022, 11:59

Reviewer Update

Immediately after writing my complaint here I did receive my Paidup letter. Thank you very much. Now I look forward to the estimated 21 days before my name is cleared on the credit bureau 👌

Brooks and Luyt's replyOfficial

25 Nov 2022, 08:10

Good day,

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly

Kind Regards,
Customer Care Team.

Brooks and Luyt's reply25 Nov 2022, 08:10

Official

Kind Regards,
Customer Care Team.