Paid Up Letter

Item: Brooks and Luyt
Rating: 1
Author: Patrick M

My personal loan account was handed to Brooks and Luyt for collection. I have worked very hard to ensure that I pay all my debts including the personal loan account that was handed to Brooks and Luyt. Brooks and Luyt promised to send me a paid up letter within 21 days after settlement but they did not. Several followups has been made and no joy has been received from Brooks and Luyt. Everytime I ask they fail to give me a honest answer. When I check my credit profile I still owe the same service provider that offered me personal loan more money. This really impact my credit score. Brooks and Luyt must just stop promising clients earth and heaven if they know they cannot afford to provide a better service to the clients. It is inhumane and unprofessional.

Helpful (0)

Replies (3)

Brooks and Luyt's replyOfficial

21 Jan 2020, 13:14

We refer to the complaint received on 21 January 2020 and hereby confirm that we act on behalf of Absa Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Brooks and Luyt's reply21 Jan 2020, 13:14

Official

We refer to the complaint received on 21 January 2020 and hereby confirm that we act on behalf of Absa Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Patrick M's updateReviewer Update

05 Feb 2020, 12:05

The above respond was nothing but another promise that Brooks and Luyts cannot keep. I fail to understand why should it take a decades for Brooks and Luyts to get a paid up letter and close the account more especially after I have paid all the monies owed to their client. Can someone atleast from Brooks and Luyts explain to me what is the hold up, maybe I will understand.

Patrick M's update05 Feb 2020, 12:05

Reviewer Update

Brooks and Luyt's replyOfficial

05 Feb 2020, 12:29

Good day

Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.

I will escalate this immediately so that someone may get in touch with you.

Kind Regards

Brooks and Luyt's reply05 Feb 2020, 12:29

Official