Paid Up Letter and Updating of Credit Profile

Waiting for paid up letter since it has been promise to me and also updating of my credit profile. Nedbank did sent letter on 15 December 2025. I did follow up with your offices, has been promise that it will be sent, but with all my follow ups, nothings has been received yet, thus the new review. On my credit profile is a installment amount of R 42 006 that has a negative effect on my credit profile all these time and it also has still not been updated. I really do not know what to do anymore as it seems that your offices ignored me after almost every day you called me the time that I was in debt. Your company seems to keep me trap by not providing the letter and updating my credit profile.