CJ
Catherine J

1 reviews | Active since Jun 2016

03 May 2017, 13:45

OLD DEBT

<p>The branch at 132 Jan Smuts Avenue Parkwood (011) ********** insist on calling for old debt of books they purchase from companies.</p> <p>They should read this :</p> <p>Once a debt has "prescribed", it must be written off and you are no longer liable to pay it. <br /> <br />Unfortunately, many debt collectors will still try to collect on such debt, often knowing that it has prescribed, but hoping that the consumer will not notice. <br /> <br />Certain collectors go so far as to "buy" prescribed debts from credit providers in hopes of collecting payment from unsuspecting consumers. <br /> <br />Once the consumer starts paying the debt again, prescription falls away and the debt is once again activated.<br /> <br />Every consumer should know when their debt has prescribed. A debt prescribes when:<br /> <br />1. A credit provider has not claimed payment/sent a letter of demand/issued summons; and<br /> <br />2. A consumer has not made any payments/acknowledged the debt directly or indirectly for the time periods specified below:<br />- Personal loans, credit cards, retail accounts and vehicle loans: three years<br />- Mortgage loans, debts by court orders and money owed to the SA Revenue Service: 30 years<br /> <br />If a credit provider or debt collector is demanding payment for a prescribed debt, challenge them and report them to the Council for Debt Collectors on the following numbers:<br /> <br />(012) ********** <br />(012) ********** <br />(012) ********** <br /> <br />Fax number: <br />(012) ********** </p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply04 May 2017, 16:35
Official

We refer to the complaint received on 3 May 2017.

We further confirm that the matter has been escalated to our the Portfolio Manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.