Not honoring their word and not replying on eMails

<p>After my HelloPeter report on 22 Aug, I received an email from the Customer Service Supervisor, promising me I will have my settlement letter that day, or latest the next day.</p> <p>On 23 Aug I received the letter from Warren, a Team Administrator BUT my settlement amount on the letter and that that was discussed on the phone is different.</p> <p>In Warren’s email he says to not hesitate to contact them should I have a query. Well, I surely DID have a query. WHY is the amount different? I immediately rep****, asking him this. HE NEVER ANSWERED MY MAIL.</p> <p>I then forwarded this email back to the Customer Serv Supervisor, asking her why. Carmen’s comment to me is: TRUST YOU UNDERSTAND THE AMOUNT DIFFERS BECAUSE OF ADDED INTEREST. SORRY FOR ANY INCONVENIENCE.</p> <p>After William promised me my settlement letter “NOW” on 7 July, and the other call centre agent promised me this letter WITHIN A DAY, it still takes Brooks Luyt 47 days to send me my requested settlement letter AND I HAVE TO PAY THE INTERST FOR THEIR SLOWNESS. How absolutely pathetic. During this 47 days I was constantly phoned to ask for payment.</p> <p>Brooks Luyt are there to harass clients with 3 to 4 phone calls a day. They don’t keep the promises, and they dont’ answer emails.</p>