Not customer orientated

<p>Good day, my wife's file was handed over for legal to Brooks & Luyt for FNB credit card issues. I've requested, all documentations entails about FNB credit card and why file was handed to Brooks & Luyt.</p> <p>To date 1st August 2017, no correspondence no follow up no calls non whatsoever. I find it very unproffesional and I called FNB credit card devision and told me my wife's name are clear from their systems might be in error that her file was handed over to Brooks & Luyt.</p> <p> </p> <p>I've spoken to Quinton at Brooks & Luyt, and advised me to fill out a POA letter and resend back(email) to his senior. Which, I didnt hestitate and sent the letter the next day(2 weeks ago). I've followed up, with senior(Carmen Visagie) and no interest shown.</p> <p>Please can my wife's file be closed, and her name cleared from Brooks & Luyt. My attorneys, advised me to follow through with a case against FNB fauls information and Brooks & Luyt for faults information and defamation of character.</p> <p> </p>