bP
boitumelo P

1 reviews | Active since Jul 2014

23 Sept 2015, 14:15

NO URGENCY

My garage card was handed over by STD Bank, according to my knowledge the acc was fully paid up- but clearly not. I raised a complain with the attorneys as i was being harassed on a daily basis and told them that i have paid the acc in full and i don't owe STD bank anything. The lady that was assisting me from the attorneys suggested that i call STD Bank and raise this concern with them. I did that but as usual, i was given the run around. They said i must call the Attorneys as they will be able to assist me in solving this matter.<br> <br> That was in April this year. I have been going back and forth trying to find a solution to this problem but neither STD Bank and Brooks and luyt are willing to barge.<br> <br> I called the attorneys today and wanted to settle this account but only if they meet me half way because this has been going on forever.<br> <br> For 5 months now I'm accountable for paying something that i am not using and because this matter was not handled with urgency it been accumulating therefore i am requested to pay R1000 which i cant afford at this point in time.<br> <br> I feel that this is a money making scheme - Attorneys are ripping people off and its totally unfair.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply28 Sept 2015, 07:25
Official
Hello boitumelopl,

We refer to the complaint received on 23 September 2015 and hereby confirm that we act on behalf of Standard Bank.

We further confirm that the matter has been escalated to our Attorney overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.