1 reviews | Active since Mar 2012
No statements and threatening sms
<p>I have an FNB account handed over to Brooks which monthly payments are received. To my suprise last week I got an sms that I have failed to honour payment arrangements that a summons has been issued. When I call the call centre on Thursday the lady I spoke to was clueless about debit orders at first it was I have not paid the account it took her a while to actual understand her own system and she promise to call on Monday and until today I have not heard from her, I was also promised statement by Friday the 26 may abd to ignore the sms.</p> <p>Can someone please get back to me regarding my statement and the sms issues. The call centre service really is pathetic. </p>
We refer to the complaint received on 30 May 2017 and hereby confirm that we act on behalf of First National Bank..
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 30 May 2017 and hereby confirm that we act on behalf of First National Bank..
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.